We offer a 12-month warranty. If you receive a defective product or your product stops working after a period of use, please contact our 24/7 customer service via the live chat on this page or email us at support@buzbug.com.

Please include the following information:

• Order ID
• Brief description of the issue
• Full name
• Complete shipping address
• Short video or photos (This will help us prioritize and resolve the issue faster.)

We’re here to help and will promptly send you a replacement!

The method for finding your Order ID may vary slightly depending on the platform. In general, you can log in to the app where you purchased the product, go to the "My Orders" page, and locate the Order ID associated with your purchase.

We offer a 1-year warranty from the date of purchase. If you're not satisfied with your product, please contact us by emailing support@buzbug.com with your order details and a description of the issue. We’ll assist you with the return/refund process.

MO-005B: Input Voltage: AC 110V-120V/60Hz (US); AC 220-240V/50-60Hz (EU,UK)

MO-008C: Input Voltage: AC 110V-120V/60Hz (US/CA); AC 220V-240V/50-60Hz (UK/EU)

MA-009: Input Voltage: AC 85V-240V

MA-015: Input Voltage: AC 110-120V/60Hz (US); AC 220-240V/50-60Hz (EU,UK)

MA-015B: Input Voltage: AC 110-120V/60Hz (US); AC 220-240V/50Hz (EU,UK)

MA-015C: Input: Type-C DC5V/2A

MA-20: Input Voltage: AC 110V-120V/60Hz (US); AC 220-240V/50-60Hz (EU,UK)

MO-019B: Input: Type-C DC5V/2A

MA-22: Input: Type-C DC5V/2A

Please note: The US standard voltage is 110V-120V (60Hz). Due to the voltage difference, using the device directly with 220V may cause damage. You must use a step-down transformer (220V to 120V) with a power rating higher than the zapper’s rated power. Additionally, make sure to choose a reliable and certified brand of transformer to ensure safe operation.

A buildup of insects on the electric grid can be dangerous. To prevent accidents, regular cleaning is essential. First, turn off the power and use a screwdriver with an insulated handle to discharge any remaining electricity. You may hear a small electric discharge sound. Once you're sure the power is fully discharged, use a dry brush to clean the grid.

A. Electric Grid Models with Removable Tray:

1. Turn off the device.
2. Unplug the device and use an insulated screwdriver to discharge any remaining electricity (you may hear a discharge sound).
3. Once fully discharged, carefully remove the tray.
4. Slide the insect debris into a trash bin.
5. Reinstall the tray.
6. If necessary, use a dry brush to clean the electric grid.

B. Electric Grid Models without Tray:

1. Turn off the device.
2. Unplug the device and use an insulated screwdriver to discharge any remaining electricity (you may hear a discharge sound).
3. Once fully discharged, use a dry brush to clean the electric grid.

C. Sticky Trap Models:

1. Turn off the device.
2. Unplug the device.
3. Replace the sticky board regularly (every two weeks or as needed).
4. Clean the device using a dry cloth or soft brush.
5. Do not immerse the product in water or use abrasive cleaners on plastic parts.

1. Check the power source: Make sure the plug is properly inserted into a working power outlet.
2. Test the grid: Use a screwdriver or scissors with a non-metal handle to gently touch the grid. Please follow all electrical safety precautions and never touch the grid with your bare hands. If the grid is functioning, you should see and hear sparks.

1. Replaceable Bulb Models: MO-005B, MO-008C, MA-009, MA-20, MA-015, MA-015B, MA-015C, MA-015PLUS, MO-019B, MA-22.

Please refer to the [lamp replacement video guide].

If the issue persists, please contact us and include a video showing the problem. We’ll send you a replacement bulb for free and help confirm whether the issue is with the bulb or the device itself.

❗Always unplug the Bug Zapper before replacing the bulb.

2. Non-Replaceable Bulb Models: For all other models, please contact us with a video of the issue. After reviewing it, our technical team will arrange a free replacement unit for you.

Buzbug uses advanced dual-core UV-LED lights that emit wavelengths of 365nm and 395nm—two wavelengths highly attractive to mosquitoes but barely noticeable to the human eye, especially 365nm. This soft light is safe for humans, energy-efficient, and designed to minimize light pollution.

Remember: mosquitoes are attracted to UV light, not the brightness of visible light.

Identify the area in your home with the most insect activity. For the best results, place your Buzbug insect trap near the entry or exit point closest to this activity. Reposition the trap as needed to ensure maximum insect capture.

The Buzbug trap works day and night, but it performs best when there's minimal competition from other light sources. For optimal effectiveness, avoid placing it directly next to other lights.

In addition to the trap's light, there may be too many competing attractants nearby—like people, pets, or other household lights. Mosquitoes are naturally drawn to humans and animals first, and will only be interested in other light sources when those are absent. This is a natural behavioral instinct.

Tips for Better Results:

1. Keep the trap away from other strong lights or sources of electromagnetic interference, which can affect its performance.
2. When using the trap during the day, close windows and doors to reduce sunlight exposure, which can interfere with its effectiveness.
3. Leave the room after turning on the mosquito zapper to allow mosquitoes to approach it undisturbed.
4. Some insects, such as fruit flies, may need extra bait to be lured toward the electric grid. These flies are attracted to natural sugars, so placing a piece of fruit or a drop of apple cider vinegar on the tray can help draw them in.

Flies are larger than mosquitoes, so killing them in a single shock depends on their position and how they come into contact with the grid. Sometimes, a single jolt may only stun them.

Yes. The electric bug zapper works by luring mosquitoes with UV light and instantly killing them with a high-voltage electric shock—without the use of chemicals, making it an eco-friendly solution. The tradeoff is the zapping sound when insects touch the grid. If you’re sensitive to noise, we recommend trying one of our silent series flying traps.